1. thejoyspot.co.uk is an affiliate of Net 1on1 Ltd the UK's largest online retailer of high quality adult products. View our contact page to see pictures of our distribution centre, products are always in stock ready to be dispatched.

2. 100% stocked! All products displayed are in stock and ready for immediate despatch. Stock levels are displayed for your convenience, our shopping system automatically removes products from this site when they go out of stock. We do not operate a backorder system.
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3. Online order tracking. You can track the progress/status of your order using the online tracking code supplied in your order confirmation email.

4. FREE guaranteed next day delivery for all orders of £60 or more. FREE standard delivery for all orders of £30 or more.

5. FREE heavy duty batteries supplied with all electrical products purchased.

6. All orders are shipped under plain wrap with no indication of the contents. Packing documents are placed inside your package not stuck on the outside, to avoid anyone reading what you have ordered. Your confidentiality is our highest priority.

7. We understand that when purchasing goods by mail order they may not be quite what you expected. That is why we offer a no quibble 14 day exchange or refund guarantee* If an item is unsuitable simply return it to us unused with its hygienic seal intact (where applicable - not all products are supplied with a hygienic seal).

8. We realise that as a consumer you have a choice, this is why we are 100% committed to your total satisfaction. We have a dedicated customer support team during office hours that will deal with any queries or problems you may have in a professional and efficient manner.

9. Payments on your credit card statement will display as Net 1on1 Ltd, giving no indication of the nature of your purchase.

10. Quality control! We welcome customer comments and suggestions. If any of our products fail to satisfy then we would like to know. Products that fail our customers are not good for business and are removed from our catalogue immediately.
Thank you for taking the time to read this page. If there is anything you are unsure about, or you have any comments or suggestions please give us a call on 08451 662 805 (local rate) and one of our customer support staff will be happy to assist you.

* Subject to terms and conditions.
Also see our Frequently Asked Questions page.